Position Information

Job #
Location: Pewaukee, WI
Posted on: 2019-01-25
Email to HR

Industrial Customer Account Specialist

TITLE: Industrial Customer Account Specialist
REPORTS TO: Industrial Manager
BASED AT: Harken, Inc., Pewaukee, WI
STATUS: Full-Time, Non-Exempt


  • Learn Harken's Manufacturing and Industrial product line and Manufacturing Contract Customers in order to respond to customer inquiries and promote products
  • Work closely with Manufacturing Sales support
  • Prepare potential customer quotations and RFP/RFQ using Microsoft Dynamics AX
  • Enter and monitor customer orders by utilizing Harken's MRP system
  • Expedite customer orders by working with internal departments; including purchasing, accounting, shipping and production
  • Work closely with Export Specialist on international orders to ensure a clear understanding of customer requirements, special international freight processes and sales terms (INCOTERMS)
  • Gather, analyze and share customer technical information and feedback
  • Respond to assigned customers by phone, fax, and email within 24 hours.
  • Respond to customer inquiries and feedback regarding products, services, delivery dates and pricing
  • Collaborate with Industrial Division Manager and pricing leader to update and maintain customer parts and price lists annually
  • Responsible for updating and maintaining customer account contact and shipping information
  • Manage and submit government quoting, bids, and contracts
  • Assist Industrial sales reps/managers with misc. projects
  • Maintain up to date list of global dealers and distributors - for Sharepoint, website and catalogue
  • Distribute sales inquiries from the website to the correct contacts. Respond to inquiries from the UK.
  • Other duties as assigned


  • A high school diploma or General Education Degree (GED) is required. An associate's degree and a minimum of two years customer service experience in a manufacturing environment is preferred; and/or an equivalent combination of education and experience.
  • Excellent oral and written communication skills
  • Ability to function in a team environment
  • Manage a high volume of transactions while maintaining superior attention to detail
  • Strong computer skills required. Microsoft Excel, Word and Microsoft Dynamics AX knowledge, a plus
  • Ability to use standard office equipment
  • Computer proficiency in Microsoft Office Suite programs, i.e. Word, Excel, Outlook, Power Point, Publisher
  • Ability to add, sub-tract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, feel or handle objects, tools or controls; and reach with hands or arms. The employee is occasionally required to stand and walk; climb or balance; and stoop, kneel, crouch and crawl. Must be able to walk or stand on concrete for up to 4 hours at a time
  • Must be able to lift 50 pounds without assistance
  • Specific vision abilities required by this job include close and distance vision; color vision; peripheral vision; depth perception and the ability to focus

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties or skills required.


Submit your resume via email to: jobs@harken.com

Harken is an equal opportunity employer

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